Anticipate
Gather information from a wide network of experts and sources both inside and outside your industry or function. Predict competitor’s potential moves and likely reactions to new initiatives or products.
Challenge
Reframe a problem from several angles to understand root causes. Seek out diverse views to multiply sides of an issue.
Interpret
Demonstrate curiosity and an open mind. Test multiple hypotheses with others before coming to conclusions.
Decide
Balance long-term investment for growth with shot term-pressures for result. Determine trade-offs, risks, and unintended consequences for customers and other stakeholders when making decisions.
Align
Assess stakeholder’s tolerance and motivation for change. Pinpoint and address conflicting interests among stakeholders.
Learn
Communicate stories about success and failure to promote institutional learning. Course correct on the basis of disconfirming evidence, even after a decision has been made.